Monday, 15 October 2007
Week 29 Update
Another Great week for Travel! - Did you know that for October we are offering an improved exchange rate? - It is better than M&S!. Please make sure all your customers aware of this great promotion. Don't forget half terms holidays start soon so many of your customers will be heading for the Sun for one last time this year. For those Holiday conversations make sure that you link Travel Insuarnce as well - Another Great Sales Opportunity!
I know it has been a difficult few weeks with the Royal Mail strike, lets hope those problems are resolved quickly. However, Special Delivery remains a key Income driver for you. During Industrial Action Special Delivery will continue to receive priority above all other mail, so for that urgent or valuable item Special Delivery remians the number one product for our customers and one that we should be promoting at all times.
Our Banking performance remains borderline - Are you asking at every transaction above £5
" Would you like to pay by Debit card", "Did you know that you can pay by debit card". Only by asking these questions will we be able to offer cash out and so improve our banking business. Come on lets all give it a go and really get behind this approach
And Finally!
Dates for diaries - On Tuesday 30 October we will holding our first quarterly sales awards. Venue is yet to be confirmed but please make every effort to attend. We wil be holding the event at a Restaurant near you! - By holding this type of social event it will enable us all to mix in an informal setting celebrate what we have so far achieved and look ahead to the second half of the year. The event will begin at 8:00 to allow everyone to attend.
This approach is unique to our team, and we are only able to hold this type of event thanks to the support that Phil has been able to provide. Phil has been able to obtain additional funding to hold these types of events and for us to do something different to the rest of the BDM teams. - So please really get behind this approach and make every effort to attend.
PS - If you know of any restaurants that would make a good venue for this type of event ideally located between Oldham and Manchester then please let me know.
Good luck with this sales
John
I know it has been a difficult few weeks with the Royal Mail strike, lets hope those problems are resolved quickly. However, Special Delivery remains a key Income driver for you. During Industrial Action Special Delivery will continue to receive priority above all other mail, so for that urgent or valuable item Special Delivery remians the number one product for our customers and one that we should be promoting at all times.
Our Banking performance remains borderline - Are you asking at every transaction above £5
" Would you like to pay by Debit card", "Did you know that you can pay by debit card". Only by asking these questions will we be able to offer cash out and so improve our banking business. Come on lets all give it a go and really get behind this approach
And Finally!
Dates for diaries - On Tuesday 30 October we will holding our first quarterly sales awards. Venue is yet to be confirmed but please make every effort to attend. We wil be holding the event at a Restaurant near you! - By holding this type of social event it will enable us all to mix in an informal setting celebrate what we have so far achieved and look ahead to the second half of the year. The event will begin at 8:00 to allow everyone to attend.
This approach is unique to our team, and we are only able to hold this type of event thanks to the support that Phil has been able to provide. Phil has been able to obtain additional funding to hold these types of events and for us to do something different to the rest of the BDM teams. - So please really get behind this approach and make every effort to attend.
PS - If you know of any restaurants that would make a good venue for this type of event ideally located between Oldham and Manchester then please let me know.
Good luck with this sales
John
Monday, 1 October 2007
Week 27 Update
Week 27 Update
- We are currently running at 98.59% against target.
We are achieving target in -
Not so good news!
Personal Banking and Special Delivery are within 5% of target so well within our grasp!. Concern continues with Travel Insurance and ISA in particular which are running at less than 90%.
We know that with the Northern Rock situation this is a great opportunity to promote this product with our headline rate of 6%. So lets get those conversations going!
Travel Insurance - This continues to run at well below the required run rate. Any ideas why this is?. When we are doing so well with Travel Money why is this performance not being mirrored in Travel Insurance.? Remeber to use the cross sell opportunities to promote our Travel Insuarnce to Travel Money customers. Half term is only a few weeks away so we should see a surge in Travel Money customers, and Christmas follows not long afterwards - Yes it is only 12 weeks away! - all great Travel opportunities
Did you know that if you sold just one extra Travel Insurance policy every day with a policy value of £37 then you would earn £1443 over the year. Under the new remuneration deal Travel Insurance now attracts a rate of 15% for the value of the premium rather than the previous rate of just 7.5% - well worth promoting I am sure you will agree.
Evening Events
We had two evening events in Manchester and Oldham last week. Those that attended seemed to really enjoy the event and took plenty from it, I know I did. We covered the new Pay / Broadband and ISA. I found uit seful to listen to the views of everyone around the table, particular the issues that were concerning you, and to share best practise solutions. The next event will be in October ( date yet to be confirmed ) I very much look forward to seeing more branches attend, please talk to your coleagues who have attended these regular events I am sure that you will get a lot of the event, which usually runs for no more than 2 hours.
Website Feedback
We have now been running the website for a few weeks now and I would very much welcome your feedback. How have you found the content?, what would you like to see included?. Please let me have your comments, the first 5 branches to post their comments will receive £10 in vouchers.
Best Practise
How are things going at your branch - What is working well - What new ideas have you come up with, please let me have your comments ideas / solutions and I will then happily share them around the team.
Have a really good week - and good Luck with those sales!
John
- We are currently running at 98.59% against target.
We are achieving target in -
- Credit Card
- Car Insurance
- Home Phone
- Travel Money
Not so good news!
Personal Banking and Special Delivery are within 5% of target so well within our grasp!. Concern continues with Travel Insurance and ISA in particular which are running at less than 90%.
We know that with the Northern Rock situation this is a great opportunity to promote this product with our headline rate of 6%. So lets get those conversations going!
Travel Insurance - This continues to run at well below the required run rate. Any ideas why this is?. When we are doing so well with Travel Money why is this performance not being mirrored in Travel Insurance.? Remeber to use the cross sell opportunities to promote our Travel Insuarnce to Travel Money customers. Half term is only a few weeks away so we should see a surge in Travel Money customers, and Christmas follows not long afterwards - Yes it is only 12 weeks away! - all great Travel opportunities
Did you know that if you sold just one extra Travel Insurance policy every day with a policy value of £37 then you would earn £1443 over the year. Under the new remuneration deal Travel Insurance now attracts a rate of 15% for the value of the premium rather than the previous rate of just 7.5% - well worth promoting I am sure you will agree.
Evening Events
We had two evening events in Manchester and Oldham last week. Those that attended seemed to really enjoy the event and took plenty from it, I know I did. We covered the new Pay / Broadband and ISA. I found uit seful to listen to the views of everyone around the table, particular the issues that were concerning you, and to share best practise solutions. The next event will be in October ( date yet to be confirmed ) I very much look forward to seeing more branches attend, please talk to your coleagues who have attended these regular events I am sure that you will get a lot of the event, which usually runs for no more than 2 hours.
Website Feedback
We have now been running the website for a few weeks now and I would very much welcome your feedback. How have you found the content?, what would you like to see included?. Please let me have your comments, the first 5 branches to post their comments will receive £10 in vouchers.
Best Practise
How are things going at your branch - What is working well - What new ideas have you come up with, please let me have your comments ideas / solutions and I will then happily share them around the team.
Have a really good week - and good Luck with those sales!
John
Monday, 24 September 2007
Week 26 Update
Great News! - For the first time in a long while we were at over 100% for our Special Delivery results - Great effort keep up this high level as we have much ground to make up.
Top performers for this product this week were Holyrood @ 203% and Egerton Road South @163%. If you get the chance it really is worth speaking to Ali at Egerton Rd South, his branch is not in an Industrial Area or anything like that and yet he still manages week -in-week-out to achieve really excellent results how? - He simply talks to all of his customers around the " Is it worth more than £ 34? / "Do you require guaranteed next day delivery?"/ and he explains the true worth of this product should the item not be delivered - and this really works - Give it a go!
Banking - Results this week were disappointing at 96% against target for the week. Are we getting into the habit of asking every customer with a transaction of over £5 whether
"Would you like to pay by debit card ?"/ "Did you know that you can pay by debit ?" - Its the only way!
Travel Money - Another Great Week!
- Windmill Lnae @ at an amazing 580% against for the week -Well done to Peter and his team
Also Special mention must go to :-
- Fallowfield 254% against Target - Full Year Target already achieved!
- Upper Chorlton Rd - 179% - Full Year Target already achieved!
- Woodsend Rd - YTD 243% - Full Year target already achieved!
This remains our key success at the moment, please keep the focus on this product - People don't stop going on Holiday after August! - Quite the opposite - The bad weather also helps!
Travel Insurance
This continues to be a thorn in our side and we remain at a lowly 88% for the year. Lets make sure that we are maximising our cross-sell opportunities with Travel Money. If we are doing so well on Travel Money then we should be seeing an increase in Travel Insurance - But it is just not happening - Any ideas? - Lets keep mentioning it / giving out quotes and enagaging in those happy conversations around holidays. This is a feel good conversation and customers will happily have those conversation with you.
Keep the focus on these products- we are not too far off Christmas ( I know scary isn't it ! ), and focus on the Key products especially Special Delivery.
All of the prodcuts I have mentioned in my update have an excellent remuneration package and they really need to be pro-actively promoted if you are to gain the maximum benefit from your branch from your footfall.
Reminder that there are evening training events on this week
Manchester - Tuesday
Oldham - Thursday
I hope to see many of you at these events! - Please try and make the event.
COUNTDOWN TO BROADBAND - 22 DAYS TO GO!
Good Luck!
John
Top performers for this product this week were Holyrood @ 203% and Egerton Road South @163%. If you get the chance it really is worth speaking to Ali at Egerton Rd South, his branch is not in an Industrial Area or anything like that and yet he still manages week -in-week-out to achieve really excellent results how? - He simply talks to all of his customers around the " Is it worth more than £ 34? / "Do you require guaranteed next day delivery?"/ and he explains the true worth of this product should the item not be delivered - and this really works - Give it a go!
Banking - Results this week were disappointing at 96% against target for the week. Are we getting into the habit of asking every customer with a transaction of over £5 whether
"Would you like to pay by debit card ?"/ "Did you know that you can pay by debit ?" - Its the only way!
Travel Money - Another Great Week!
- Windmill Lnae @ at an amazing 580% against for the week -Well done to Peter and his team
Also Special mention must go to :-
- Fallowfield 254% against Target - Full Year Target already achieved!
- Upper Chorlton Rd - 179% - Full Year Target already achieved!
- Woodsend Rd - YTD 243% - Full Year target already achieved!
This remains our key success at the moment, please keep the focus on this product - People don't stop going on Holiday after August! - Quite the opposite - The bad weather also helps!
Travel Insurance
This continues to be a thorn in our side and we remain at a lowly 88% for the year. Lets make sure that we are maximising our cross-sell opportunities with Travel Money. If we are doing so well on Travel Money then we should be seeing an increase in Travel Insurance - But it is just not happening - Any ideas? - Lets keep mentioning it / giving out quotes and enagaging in those happy conversations around holidays. This is a feel good conversation and customers will happily have those conversation with you.
Keep the focus on these products- we are not too far off Christmas ( I know scary isn't it ! ), and focus on the Key products especially Special Delivery.
All of the prodcuts I have mentioned in my update have an excellent remuneration package and they really need to be pro-actively promoted if you are to gain the maximum benefit from your branch from your footfall.
Reminder that there are evening training events on this week
Manchester - Tuesday
Oldham - Thursday
I hope to see many of you at these events! - Please try and make the event.
COUNTDOWN TO BROADBAND - 22 DAYS TO GO!
Good Luck!
John
Tuesday, 18 September 2007
Week 25 - Update
This weeks performance
Banking is at 100% - Well done!
Action - Any Transaction settlement over £5, you shold always be asking:-
"Would you like to pay by Debit Card?"
"Did you know that you can now pay by Debit Card?"
Only by asking these key questions will we start to see more Debit Card transactions and therefore the greater opportunity to cross sell - to "Would you like any cash out today?"
Special Delivery still down at 95% - We are 5,800 transactions off target. We are fast approaching our key time for this product so really make sure that we are asking the key questions -:
"Is it worth more than £34?""
"Would you like it guaranteed for tomorrow?"
Remember - Never assume anything on behalf of the customer. Our role is simply to provide the customer with all the facts and then allow them to make an informed decision.
- Look out for this weeks Newsletter which highlights this years performance against last year. I found this a very useful tool for comparing performance - If you are better than last year Well Done! and keep up the good work! - If you are doing less than last year - Why? - Have a look at what actions you can undertake to get those sales up. Don't forget that under the new Remuneration system Special Delivery really is an excellent remuneration package and is certainly well worth promoting.
Bureau - This goes from strength to strength - We are at 151% against target. Many Thanks for tall he effort that everyone has put in to make this such a great success- Keep up the good work!. People don't stop going on Holiday after August! - Quite the opposite with September being one of the busiest months for Holidays. It is now quite common for families and couples to to take two or three holidays a year, so the opportunities will continue so make sure that you continue to promote this great product. It really is an all year round opportunity.
Travel Insurance - Whilst Bureau is a success story sadly we are not doing so well on Travel Insurance. - We are at just 86% well off the pace. With the success of Bureau we have a real cross-sell opportunity to promote Travel Insuarnce. Yet for whatever the reason this is simply not happenning. Please continue to promote this product talk to customers you know go on holiday as they may already be planning to book for next year. Make sure you mention it when dealing with any bureau transactions or enquiries.
For all On-Demand Travel Insurance Branchcs you should now have received the latest Competition Newsletter. Best performing branch against target for weeks 27 -32 wins £150 in vouchers with two further prizes of £75 & £ 50 - Well worth having I am sure you will agree.
28 Days to Go! - Any ideas?
Yes - We go Live! with Broadband on the 15th October. Make sure that you are letting your customers know now that this latest exciting product offer is on it's way. Make sure that you mention it to your current Home Phone customers and those that may have been interested previously but may have decided not to go ahead as we didn't have Broadband as part of the package - Well we do now so no excuses for not promoting the product and getting those customers ready to sign-up from the 15th.
Team Meeting
Remember our next Team Meetings are next week -
Tuesday in Manchester
Thursday in Oldham
Usual location and on the agenda will be
I look forward to seeing you all there
Priorities for this week are -
Good Luck! & keep those Sales coming in!
John
Banking is at 100% - Well done!
Action - Any Transaction settlement over £5, you shold always be asking:-
"Would you like to pay by Debit Card?"
"Did you know that you can now pay by Debit Card?"
Only by asking these key questions will we start to see more Debit Card transactions and therefore the greater opportunity to cross sell - to "Would you like any cash out today?"
Special Delivery still down at 95% - We are 5,800 transactions off target. We are fast approaching our key time for this product so really make sure that we are asking the key questions -:
"Is it worth more than £34?""
"Would you like it guaranteed for tomorrow?"
Remember - Never assume anything on behalf of the customer. Our role is simply to provide the customer with all the facts and then allow them to make an informed decision.
- Look out for this weeks Newsletter which highlights this years performance against last year. I found this a very useful tool for comparing performance - If you are better than last year Well Done! and keep up the good work! - If you are doing less than last year - Why? - Have a look at what actions you can undertake to get those sales up. Don't forget that under the new Remuneration system Special Delivery really is an excellent remuneration package and is certainly well worth promoting.
Bureau - This goes from strength to strength - We are at 151% against target. Many Thanks for tall he effort that everyone has put in to make this such a great success- Keep up the good work!. People don't stop going on Holiday after August! - Quite the opposite with September being one of the busiest months for Holidays. It is now quite common for families and couples to to take two or three holidays a year, so the opportunities will continue so make sure that you continue to promote this great product. It really is an all year round opportunity.
Travel Insurance - Whilst Bureau is a success story sadly we are not doing so well on Travel Insurance. - We are at just 86% well off the pace. With the success of Bureau we have a real cross-sell opportunity to promote Travel Insuarnce. Yet for whatever the reason this is simply not happenning. Please continue to promote this product talk to customers you know go on holiday as they may already be planning to book for next year. Make sure you mention it when dealing with any bureau transactions or enquiries.
For all On-Demand Travel Insurance Branchcs you should now have received the latest Competition Newsletter. Best performing branch against target for weeks 27 -32 wins £150 in vouchers with two further prizes of £75 & £ 50 - Well worth having I am sure you will agree.
28 Days to Go! - Any ideas?
Yes - We go Live! with Broadband on the 15th October. Make sure that you are letting your customers know now that this latest exciting product offer is on it's way. Make sure that you mention it to your current Home Phone customers and those that may have been interested previously but may have decided not to go ahead as we didn't have Broadband as part of the package - Well we do now so no excuses for not promoting the product and getting those customers ready to sign-up from the 15th.
Team Meeting
Remember our next Team Meetings are next week -
Tuesday in Manchester
Thursday in Oldham
Usual location and on the agenda will be
- Remuneration Package
- Broadband
- Instant Saver
I look forward to seeing you all there
Priorities for this week are -
- Banking
- Special Delivery
- Travel - Both Bureau and Insurance
- Home Phone & Broadband
Good Luck! & keep those Sales coming in!
John
Sunday, 15 July 2007
Highlights from Week 16
- 131% to target on Travel Insurance with 158 policies sold
- over £109k in bureau - 152% to target
- 22 new home phone accounts
- 9 car insurance sales from 36 quotes
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