Friday, 1 June 2007
Team 4107 – Evening Meeting – Action Point 01
“We cannot become who we want to be by remaining who we are”
Dear Colleague
Thank you for taking the time to come along to our first evening event. It was good to see so many of you on the night. I do hope that you found the event useful and that you felt that it was a good use of your time – I know both Phil and myself really enjoyed the night and we both took a lot from the event.
Many thanks to Mr Abbas – Egerton Road South for providing such wonderful catering which seemed to go down a storm! – Put my Sainsbury’s sandwiches to shame………….
Action Point – Home Phone
If you remember from the Home Phone training session an issue was raised in relation to the cost of the additional services that customers can add to their package. The answer I have been given in relation to this is that the extras are priced per month. I hope this answers the query but should you wish to discuss this further please do not hesitate to give me a call.
Next Team Meeting
I have scheduled the next Team Meeting for Tuesday 19 June 2007. Location and start time remain the same. I will send out Agenda’s nearer the time but if there are any particular items you like me to include on the Agenda please let me know.
Good Luck with the Home Phone promotion, and remember to let me know how well the promotion is going throughout the day by texting me with details of each and every sign-up. My intention is also to get round to see each of you on the day of the promotion.
As always if there any issues you would like to discuss with me, please do not hesitate to give me a call.
Many Thanks
John Cere
Business Development Manager - Northern
Telephone: 07889 075 901
Dear Colleague
Thank you for taking the time to come along to our first evening event. It was good to see so many of you on the night. I do hope that you found the event useful and that you felt that it was a good use of your time – I know both Phil and myself really enjoyed the night and we both took a lot from the event.
Many thanks to Mr Abbas – Egerton Road South for providing such wonderful catering which seemed to go down a storm! – Put my Sainsbury’s sandwiches to shame………….
Action Point – Home Phone
If you remember from the Home Phone training session an issue was raised in relation to the cost of the additional services that customers can add to their package. The answer I have been given in relation to this is that the extras are priced per month. I hope this answers the query but should you wish to discuss this further please do not hesitate to give me a call.
Next Team Meeting
I have scheduled the next Team Meeting for Tuesday 19 June 2007. Location and start time remain the same. I will send out Agenda’s nearer the time but if there are any particular items you like me to include on the Agenda please let me know.
Good Luck with the Home Phone promotion, and remember to let me know how well the promotion is going throughout the day by texting me with details of each and every sign-up. My intention is also to get round to see each of you on the day of the promotion.
As always if there any issues you would like to discuss with me, please do not hesitate to give me a call.
Many Thanks
John Cere
Business Development Manager - Northern
Telephone: 07889 075 901
Project 4107 – How will it work?
•Branches chosen based on Customer Segmentation / Contribution / Attitude / Potential
•Build Relationships
•Regular visiting schedule
•Regular Communication
•Reward & Recognition
•Evening Training Events
•Setting clear Goals & Targets
•Role Model
•Build Capability
•Build Confidence
•Build Transactional Knowledge
•Build Relationships
•Regular visiting schedule
•Regular Communication
•Reward & Recognition
•Evening Training Events
•Setting clear Goals & Targets
•Role Model
•Build Capability
•Build Confidence
•Build Transactional Knowledge
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