Monday, 15 October 2007
Week 29 Update
Another Great week for Travel! - Did you know that for October we are offering an improved exchange rate? - It is better than M&S!. Please make sure all your customers aware of this great promotion. Don't forget half terms holidays start soon so many of your customers will be heading for the Sun for one last time this year. For those Holiday conversations make sure that you link Travel Insuarnce as well - Another Great Sales Opportunity!
I know it has been a difficult few weeks with the Royal Mail strike, lets hope those problems are resolved quickly. However, Special Delivery remains a key Income driver for you. During Industrial Action Special Delivery will continue to receive priority above all other mail, so for that urgent or valuable item Special Delivery remians the number one product for our customers and one that we should be promoting at all times.
Our Banking performance remains borderline - Are you asking at every transaction above £5
" Would you like to pay by Debit card", "Did you know that you can pay by debit card". Only by asking these questions will we be able to offer cash out and so improve our banking business. Come on lets all give it a go and really get behind this approach
And Finally!
Dates for diaries - On Tuesday 30 October we will holding our first quarterly sales awards. Venue is yet to be confirmed but please make every effort to attend. We wil be holding the event at a Restaurant near you! - By holding this type of social event it will enable us all to mix in an informal setting celebrate what we have so far achieved and look ahead to the second half of the year. The event will begin at 8:00 to allow everyone to attend.
This approach is unique to our team, and we are only able to hold this type of event thanks to the support that Phil has been able to provide. Phil has been able to obtain additional funding to hold these types of events and for us to do something different to the rest of the BDM teams. - So please really get behind this approach and make every effort to attend.
PS - If you know of any restaurants that would make a good venue for this type of event ideally located between Oldham and Manchester then please let me know.
Good luck with this sales
John
I know it has been a difficult few weeks with the Royal Mail strike, lets hope those problems are resolved quickly. However, Special Delivery remains a key Income driver for you. During Industrial Action Special Delivery will continue to receive priority above all other mail, so for that urgent or valuable item Special Delivery remians the number one product for our customers and one that we should be promoting at all times.
Our Banking performance remains borderline - Are you asking at every transaction above £5
" Would you like to pay by Debit card", "Did you know that you can pay by debit card". Only by asking these questions will we be able to offer cash out and so improve our banking business. Come on lets all give it a go and really get behind this approach
And Finally!
Dates for diaries - On Tuesday 30 October we will holding our first quarterly sales awards. Venue is yet to be confirmed but please make every effort to attend. We wil be holding the event at a Restaurant near you! - By holding this type of social event it will enable us all to mix in an informal setting celebrate what we have so far achieved and look ahead to the second half of the year. The event will begin at 8:00 to allow everyone to attend.
This approach is unique to our team, and we are only able to hold this type of event thanks to the support that Phil has been able to provide. Phil has been able to obtain additional funding to hold these types of events and for us to do something different to the rest of the BDM teams. - So please really get behind this approach and make every effort to attend.
PS - If you know of any restaurants that would make a good venue for this type of event ideally located between Oldham and Manchester then please let me know.
Good luck with this sales
John
Monday, 1 October 2007
Week 27 Update
Week 27 Update
- We are currently running at 98.59% against target.
We are achieving target in -
Not so good news!
Personal Banking and Special Delivery are within 5% of target so well within our grasp!. Concern continues with Travel Insurance and ISA in particular which are running at less than 90%.
We know that with the Northern Rock situation this is a great opportunity to promote this product with our headline rate of 6%. So lets get those conversations going!
Travel Insurance - This continues to run at well below the required run rate. Any ideas why this is?. When we are doing so well with Travel Money why is this performance not being mirrored in Travel Insurance.? Remeber to use the cross sell opportunities to promote our Travel Insuarnce to Travel Money customers. Half term is only a few weeks away so we should see a surge in Travel Money customers, and Christmas follows not long afterwards - Yes it is only 12 weeks away! - all great Travel opportunities
Did you know that if you sold just one extra Travel Insurance policy every day with a policy value of £37 then you would earn £1443 over the year. Under the new remuneration deal Travel Insurance now attracts a rate of 15% for the value of the premium rather than the previous rate of just 7.5% - well worth promoting I am sure you will agree.
Evening Events
We had two evening events in Manchester and Oldham last week. Those that attended seemed to really enjoy the event and took plenty from it, I know I did. We covered the new Pay / Broadband and ISA. I found uit seful to listen to the views of everyone around the table, particular the issues that were concerning you, and to share best practise solutions. The next event will be in October ( date yet to be confirmed ) I very much look forward to seeing more branches attend, please talk to your coleagues who have attended these regular events I am sure that you will get a lot of the event, which usually runs for no more than 2 hours.
Website Feedback
We have now been running the website for a few weeks now and I would very much welcome your feedback. How have you found the content?, what would you like to see included?. Please let me have your comments, the first 5 branches to post their comments will receive £10 in vouchers.
Best Practise
How are things going at your branch - What is working well - What new ideas have you come up with, please let me have your comments ideas / solutions and I will then happily share them around the team.
Have a really good week - and good Luck with those sales!
John
- We are currently running at 98.59% against target.
We are achieving target in -
- Credit Card
- Car Insurance
- Home Phone
- Travel Money
Not so good news!
Personal Banking and Special Delivery are within 5% of target so well within our grasp!. Concern continues with Travel Insurance and ISA in particular which are running at less than 90%.
We know that with the Northern Rock situation this is a great opportunity to promote this product with our headline rate of 6%. So lets get those conversations going!
Travel Insurance - This continues to run at well below the required run rate. Any ideas why this is?. When we are doing so well with Travel Money why is this performance not being mirrored in Travel Insurance.? Remeber to use the cross sell opportunities to promote our Travel Insuarnce to Travel Money customers. Half term is only a few weeks away so we should see a surge in Travel Money customers, and Christmas follows not long afterwards - Yes it is only 12 weeks away! - all great Travel opportunities
Did you know that if you sold just one extra Travel Insurance policy every day with a policy value of £37 then you would earn £1443 over the year. Under the new remuneration deal Travel Insurance now attracts a rate of 15% for the value of the premium rather than the previous rate of just 7.5% - well worth promoting I am sure you will agree.
Evening Events
We had two evening events in Manchester and Oldham last week. Those that attended seemed to really enjoy the event and took plenty from it, I know I did. We covered the new Pay / Broadband and ISA. I found uit seful to listen to the views of everyone around the table, particular the issues that were concerning you, and to share best practise solutions. The next event will be in October ( date yet to be confirmed ) I very much look forward to seeing more branches attend, please talk to your coleagues who have attended these regular events I am sure that you will get a lot of the event, which usually runs for no more than 2 hours.
Website Feedback
We have now been running the website for a few weeks now and I would very much welcome your feedback. How have you found the content?, what would you like to see included?. Please let me have your comments, the first 5 branches to post their comments will receive £10 in vouchers.
Best Practise
How are things going at your branch - What is working well - What new ideas have you come up with, please let me have your comments ideas / solutions and I will then happily share them around the team.
Have a really good week - and good Luck with those sales!
John
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