Great News! - For the first time in a long while we were at over 100% for our Special Delivery results - Great effort keep up this high level as we have much ground to make up.
Top performers for this product this week were Holyrood @ 203% and Egerton Road South @163%. If you get the chance it really is worth speaking to Ali at Egerton Rd South, his branch is not in an Industrial Area or anything like that and yet he still manages week -in-week-out to achieve really excellent results how? - He simply talks to all of his customers around the " Is it worth more than £ 34? / "Do you require guaranteed next day delivery?"/ and he explains the true worth of this product should the item not be delivered - and this really works - Give it a go!
Banking - Results this week were disappointing at 96% against target for the week. Are we getting into the habit of asking every customer with a transaction of over £5 whether
"Would you like to pay by debit card ?"/ "Did you know that you can pay by debit ?" - Its the only way!
Travel Money - Another Great Week!
- Windmill Lnae @ at an amazing 580% against for the week -Well done to Peter and his team
Also Special mention must go to :-
- Fallowfield 254% against Target - Full Year Target already achieved!
- Upper Chorlton Rd - 179% - Full Year Target already achieved!
- Woodsend Rd - YTD 243% - Full Year target already achieved!
This remains our key success at the moment, please keep the focus on this product - People don't stop going on Holiday after August! - Quite the opposite - The bad weather also helps!
Travel Insurance
This continues to be a thorn in our side and we remain at a lowly 88% for the year. Lets make sure that we are maximising our cross-sell opportunities with Travel Money. If we are doing so well on Travel Money then we should be seeing an increase in Travel Insurance - But it is just not happening - Any ideas? - Lets keep mentioning it / giving out quotes and enagaging in those happy conversations around holidays. This is a feel good conversation and customers will happily have those conversation with you.
Keep the focus on these products- we are not too far off Christmas ( I know scary isn't it ! ), and focus on the Key products especially Special Delivery.
All of the prodcuts I have mentioned in my update have an excellent remuneration package and they really need to be pro-actively promoted if you are to gain the maximum benefit from your branch from your footfall.
Reminder that there are evening training events on this week
Manchester - Tuesday
Oldham - Thursday
I hope to see many of you at these events! - Please try and make the event.
COUNTDOWN TO BROADBAND - 22 DAYS TO GO!
Good Luck!
John
Monday, 24 September 2007
Tuesday, 18 September 2007
Week 25 - Update
This weeks performance
Banking is at 100% - Well done!
Action - Any Transaction settlement over £5, you shold always be asking:-
"Would you like to pay by Debit Card?"
"Did you know that you can now pay by Debit Card?"
Only by asking these key questions will we start to see more Debit Card transactions and therefore the greater opportunity to cross sell - to "Would you like any cash out today?"
Special Delivery still down at 95% - We are 5,800 transactions off target. We are fast approaching our key time for this product so really make sure that we are asking the key questions -:
"Is it worth more than £34?""
"Would you like it guaranteed for tomorrow?"
Remember - Never assume anything on behalf of the customer. Our role is simply to provide the customer with all the facts and then allow them to make an informed decision.
- Look out for this weeks Newsletter which highlights this years performance against last year. I found this a very useful tool for comparing performance - If you are better than last year Well Done! and keep up the good work! - If you are doing less than last year - Why? - Have a look at what actions you can undertake to get those sales up. Don't forget that under the new Remuneration system Special Delivery really is an excellent remuneration package and is certainly well worth promoting.
Bureau - This goes from strength to strength - We are at 151% against target. Many Thanks for tall he effort that everyone has put in to make this such a great success- Keep up the good work!. People don't stop going on Holiday after August! - Quite the opposite with September being one of the busiest months for Holidays. It is now quite common for families and couples to to take two or three holidays a year, so the opportunities will continue so make sure that you continue to promote this great product. It really is an all year round opportunity.
Travel Insurance - Whilst Bureau is a success story sadly we are not doing so well on Travel Insurance. - We are at just 86% well off the pace. With the success of Bureau we have a real cross-sell opportunity to promote Travel Insuarnce. Yet for whatever the reason this is simply not happenning. Please continue to promote this product talk to customers you know go on holiday as they may already be planning to book for next year. Make sure you mention it when dealing with any bureau transactions or enquiries.
For all On-Demand Travel Insurance Branchcs you should now have received the latest Competition Newsletter. Best performing branch against target for weeks 27 -32 wins £150 in vouchers with two further prizes of £75 & £ 50 - Well worth having I am sure you will agree.
28 Days to Go! - Any ideas?
Yes - We go Live! with Broadband on the 15th October. Make sure that you are letting your customers know now that this latest exciting product offer is on it's way. Make sure that you mention it to your current Home Phone customers and those that may have been interested previously but may have decided not to go ahead as we didn't have Broadband as part of the package - Well we do now so no excuses for not promoting the product and getting those customers ready to sign-up from the 15th.
Team Meeting
Remember our next Team Meetings are next week -
Tuesday in Manchester
Thursday in Oldham
Usual location and on the agenda will be
I look forward to seeing you all there
Priorities for this week are -
Good Luck! & keep those Sales coming in!
John
Banking is at 100% - Well done!
Action - Any Transaction settlement over £5, you shold always be asking:-
"Would you like to pay by Debit Card?"
"Did you know that you can now pay by Debit Card?"
Only by asking these key questions will we start to see more Debit Card transactions and therefore the greater opportunity to cross sell - to "Would you like any cash out today?"
Special Delivery still down at 95% - We are 5,800 transactions off target. We are fast approaching our key time for this product so really make sure that we are asking the key questions -:
"Is it worth more than £34?""
"Would you like it guaranteed for tomorrow?"
Remember - Never assume anything on behalf of the customer. Our role is simply to provide the customer with all the facts and then allow them to make an informed decision.
- Look out for this weeks Newsletter which highlights this years performance against last year. I found this a very useful tool for comparing performance - If you are better than last year Well Done! and keep up the good work! - If you are doing less than last year - Why? - Have a look at what actions you can undertake to get those sales up. Don't forget that under the new Remuneration system Special Delivery really is an excellent remuneration package and is certainly well worth promoting.
Bureau - This goes from strength to strength - We are at 151% against target. Many Thanks for tall he effort that everyone has put in to make this such a great success- Keep up the good work!. People don't stop going on Holiday after August! - Quite the opposite with September being one of the busiest months for Holidays. It is now quite common for families and couples to to take two or three holidays a year, so the opportunities will continue so make sure that you continue to promote this great product. It really is an all year round opportunity.
Travel Insurance - Whilst Bureau is a success story sadly we are not doing so well on Travel Insurance. - We are at just 86% well off the pace. With the success of Bureau we have a real cross-sell opportunity to promote Travel Insuarnce. Yet for whatever the reason this is simply not happenning. Please continue to promote this product talk to customers you know go on holiday as they may already be planning to book for next year. Make sure you mention it when dealing with any bureau transactions or enquiries.
For all On-Demand Travel Insurance Branchcs you should now have received the latest Competition Newsletter. Best performing branch against target for weeks 27 -32 wins £150 in vouchers with two further prizes of £75 & £ 50 - Well worth having I am sure you will agree.
28 Days to Go! - Any ideas?
Yes - We go Live! with Broadband on the 15th October. Make sure that you are letting your customers know now that this latest exciting product offer is on it's way. Make sure that you mention it to your current Home Phone customers and those that may have been interested previously but may have decided not to go ahead as we didn't have Broadband as part of the package - Well we do now so no excuses for not promoting the product and getting those customers ready to sign-up from the 15th.
Team Meeting
Remember our next Team Meetings are next week -
Tuesday in Manchester
Thursday in Oldham
Usual location and on the agenda will be
- Remuneration Package
- Broadband
- Instant Saver
I look forward to seeing you all there
Priorities for this week are -
- Banking
- Special Delivery
- Travel - Both Bureau and Insurance
- Home Phone & Broadband
Good Luck! & keep those Sales coming in!
John
Subscribe to:
Posts (Atom)
