Week 26 Update

Great News! - For the first time in a long while we were at over 100% for our Special Delivery results - Great effort keep up this high level as we have much ground to make up.
Top performers for this product this week were Holyrood @ 203% and Egerton Road South @163%. If you get the chance it really is worth speaking to Ali at Egerton Rd South, his branch is not in an Industrial Area or anything like that and yet he still manages week -in-week-out to achieve really excellent results how? - He simply talks to all of his customers around the " Is it worth more than £ 34? / "Do you require guaranteed next day delivery?"/ and he explains the true worth of this product should the item not be delivered - and this really works - Give it a go!

Banking - Results this week were disappointing at 96% against target for the week. Are we getting into the habit of asking every customer with a transaction of over £5 whether
"Would you like to pay by debit card ?"/ "Did you know that you can pay by debit ?" - Its the only way!

Travel Money - Another Great Week!
- Windmill Lnae @ at an amazing 580% against for the week -Well done to Peter and his team

Also Special mention must go to :-
- Fallowfield 254% against Target - Full Year Target already achieved!
- Upper Chorlton Rd - 179% - Full Year Target already achieved!
- Woodsend Rd - YTD 243% - Full Year target already achieved!

This remains our key success at the moment, please keep the focus on this product - People don't stop going on Holiday after August! - Quite the opposite - The bad weather also helps!

Travel Insurance
This continues to be a thorn in our side and we remain at a lowly 88% for the year. Lets make sure that we are maximising our cross-sell opportunities with Travel Money. If we are doing so well on Travel Money then we should be seeing an increase in Travel Insurance - But it is just not happening - Any ideas? - Lets keep mentioning it / giving out quotes and enagaging in those happy conversations around holidays. This is a feel good conversation and customers will happily have those conversation with you.

Keep the focus on these products- we are not too far off Christmas ( I know scary isn't it ! ), and focus on the Key products especially Special Delivery.

All of the prodcuts I have mentioned in my update have an excellent remuneration package and they really need to be pro-actively promoted if you are to gain the maximum benefit from your branch from your footfall.

Reminder that there are evening training events on this week
Manchester - Tuesday
Oldham - Thursday

I hope to see many of you at these events! - Please try and make the event.

COUNTDOWN TO BROADBAND - 22 DAYS TO GO!

Good Luck!
John