Week 33
Banking
This is beginning to show a slow down, which we need to address. In the run up to Christmas this is a key product for us. Are you asking every customer with a purchase over £5 whether they would like to pay Debit Card or whether they knew they could pay by debit card?. Remember the more debit cards we see the more chance we have of being able to offer our partner bank customers "cash out today". This will then provide you with an additional product income and is providing our customers with excellent customer service.
Special Delivery
Our performance continues to go well after the Industrial action and we were again over the 100% barrier. However, we still remain at 96% for the year. This prodcut is key for our full year performance and targets will continue to ramp up in the run up to Christmas.
Make NO assumptions every mails customer must be asked
- "Is it worth more than £34?"
- " Would you like guaranteed next day delivery?"
Only by asking these questions will we be able to promote this excellent product to our customers, offer excellent customer service and at the same time contribuute significantly to increasing your remuneration. Remember under the new Remuneration the payment to you for every Special Delivery item has increased significantly. - Go on lets reaaly get behind this product.
Don't forget Mystery Shopper visits are now happening in your area. The visit will be looking at your performance across these two products
Travel
Travel Money contnues to go really well with our full year perfromance at 151% YTD an absolutely amazing performance and my thanks to everyone for really getting behind this prodcut. We know from our success with Travel Money that customers continue to see us as the first stop for currency. We know need to promote our other travel products to these customers. Are you offering a Travel Insurance quote to every Travel related customer / query. If not ask yourself why not?. Again, the remuneration payable to you for every Travel Insuarnce sale has increased significantly. We must be using every cross sell opportunity. Why not brighten up your branch by dressing up your branhc and running a travel promotion. If you would like to know more please give me a call. It is important that we start having Travel Insuarnce related conversations now - Lets not wait until next Summer when many of our customers would have already purchased their Travel Insuarnce. We need to be ahead of the Game!
Telephony
Home Phone continues to be a run away success. Our Top 2 performers remain Upper Chorlton Rd and Hardy St both with an amazing 28 Live Accounts this year! - Why not give them a call to find out how they have managed to do so well, and the introduce similar activities into your own branch.
I know from my visits that you are all getting behind our great new Broadband product. I have observed some great conversations and you support of this prodcut will I have no doubt make it a further great product and one that will give you a further increase to your remuneration.
Remeber our success is about moving from a transactional based business to a sales related business. Continue to have those product awareness conversations and in doing so I know that you will deliver excellent sales results which will deliver to you significant remuneration growth! - Good Luck!
Dates for your diary
Tuesday 27 November - Evening Team Meeting - Manchester
Thursday 29 November - Evening Team Meeting - Oldham
Have a great week!
John
know you make Your role is simply to be having conversations with your customers around prodcut awarenessuse these customers
Monday, 12 November 2007
Monday, 5 November 2007
Update - Monday 5 November 2007
Sales Awards Event
A huge thank you to everyone that took the time to attend our Sales award event at the Nawab. I thought it was a really good and enjoyable night. Everyone seemed to find it a useful opportunity to mix and socialise with colleagues from Team 4107, and it was useful for everyone to now be able to put a face to the branch.
Especial thanks to
The top award on the night went to Upper Chorlton Rd who received the monthly Team 4107 shield. Ash and his team took the award due to their excellent Home phone sales and travel money pre-orders sales. Ash has now hit his pre-order target and so will shortly start selling Euro On-Demand.
Can anyone take the shield off Ash for November!
Thanks also for the feedback that you gave on the venue and the food and we will certainly be bearing this in mind when looking to book other events.
Week 32 Update
A great week!
We achieved target on
Phil has also asked me to pass on his thanks for the results we have been delivering of late.
Clearly as we approach the key Christmas period. Please maintain the level of performance we are now delivering. The key priorities over the coming weeks will be -
Special Delivery -
Never Assume - Always ask " Is it worth more than £34?, would you like it to be guaranteed delivery for tomorrow?"
Travel -
Always give out a Travel Insurance quote to any travel enquiry. Don't forget that the improved rate has been extended on Travel Money.
Broadband -
Starting having those conversations -
"Do you have a computer at home?" -
"Did you know that the Post Office now offers a Broadband service"
" I can let you know what strength of connection you will get with us"
Good Luck!
And Finally
If I didn't manage to get your e-mail address from you on Tuesday can you let me have it, and I can then include you in our discussion board.
Many Thanks
John
A huge thank you to everyone that took the time to attend our Sales award event at the Nawab. I thought it was a really good and enjoyable night. Everyone seemed to find it a useful opportunity to mix and socialise with colleagues from Team 4107, and it was useful for everyone to now be able to put a face to the branch.
Especial thanks to
- Hardy St
- Woodsend Rd
The top award on the night went to Upper Chorlton Rd who received the monthly Team 4107 shield. Ash and his team took the award due to their excellent Home phone sales and travel money pre-orders sales. Ash has now hit his pre-order target and so will shortly start selling Euro On-Demand.
Can anyone take the shield off Ash for November!
Thanks also for the feedback that you gave on the venue and the food and we will certainly be bearing this in mind when looking to book other events.
Week 32 Update
A great week!
We achieved target on
- Car Insurance
- IAS - New Accounts
- Special Delivery
- Travel Money
- Banking
- Travel Insurance
Phil has also asked me to pass on his thanks for the results we have been delivering of late.
Clearly as we approach the key Christmas period. Please maintain the level of performance we are now delivering. The key priorities over the coming weeks will be -
Banking - Never Assume - Always ask "Do you know / would you like to pay by Debit Card"
Special Delivery -
Never Assume - Always ask " Is it worth more than £34?, would you like it to be guaranteed delivery for tomorrow?"
Travel -
Always give out a Travel Insurance quote to any travel enquiry. Don't forget that the improved rate has been extended on Travel Money.
Broadband -
Starting having those conversations -
"Do you have a computer at home?" -
"Did you know that the Post Office now offers a Broadband service"
" I can let you know what strength of connection you will get with us"
Good Luck!
And Finally
If I didn't manage to get your e-mail address from you on Tuesday can you let me have it, and I can then include you in our discussion board.
Many Thanks
John
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