Update - 23 January 2008

Thanks to everyone that came along to Tuesdays evening training session. I do hope that you found the session to be useful and that you are now aware of the key role that you can all play in driving Quarter 4 activity. The next few months are a key time for the business as we work towards closing a significant income gap. This can only be achieved by you driving sales activity through your branch.

All branches should now have their own sales days planned and target activity set in order to drive sales. Good Luck, but above all else have Fun on the day!. If there is anything that I can do to support you through these sales days, then please do not hesitate to get in touch.

HYS - You should by now have received your Have Your Say Questionnaires, please make every effort to complete and return. Your views really are important in driving and shaping the business as part of our forward 4-11 plan.

Future Team Meeting Dates

• February 19 & 26. I am hoping to have guests from both 1st rate & Parcelforce, so please make very effort to attend.

March 25
April 29
May 22
June 24
July 22
August 28
September 23
October 28
November 25
December 16

As i mentioned I am still on the look out for suitable venues for training events in the Manchester area. Should you know of any please let me know.

If there are any issues or comments / questions you wish to raise with regards to Q4 activity, then why not go to our Yahoo Discussion board and put these to me or your colleagues. You are very much the customer and owner of that forum - so why not give it a go!

Many Thanks & Good Luck
John

Update - 15 January 2008

Week 42 Results were disappointing with us only achieving Target in Just Travel Money! - Lets hope this was still the quite post Christmas Period.

Over the coming weeks you will hear lots around Quarter 4 activity.In order for the business to achieve its full year Income targets many of the focus products now have had a stretch added to the full year target.

I will be holding January's Team meeting next week at the George Carnall Leisure Centre in Urmston, at which you will hear more around Quarter 4 activity. The key products for Quarter 4 are -

Travel Money
Travel Insurance
Credit Cards
Instant Access
Home Insurance
Travel Insurance
Special Delivery.

To support the drive towards Quarter 4 sales activity many of these products will be receiving additional promotional support including branch incentives - Look out for more information.

I am delighted to say that from February the £50 cash back for anyone taking out Car Insurance will be back. There will also be a further £50 for Home Insurance. For anyone taking out either just Contents or building cover then its £25. We know from past activity that this is incentive is very much liked by our customers. Look out for additional promotional materials and lets get those conversations going. Don't forget to use the customer referral icon on the Horizon system for capturing customers details for policies due for renewal more than 6 weeks.

The Great Rate on Travel Money is also making a comeback in February. This was a great success in October, and with Half-term and Easter within Quarter 4 this really is a great time to be promoting Travel Money through your branch.

Any ideas what Black Monday is? - January 14 is traditionally the day when Credit Card bills start landing on the mat and the realisation of what was spent at Christmas really hits home. The Post Office Credit card offers a very competitive deal for those customers wishing to shop around in order to transfer their balance to a cheaper card, and don't forget that our card also has the added benefit of 0% commission when used abroad - Again, a really great time to be talking to your customers.

I really do need your support to drive sales activity through your branches if we are to have any chance of achieving our Quarter 4 targets - Please support me to show what we can really achieve - Team 4107 Simply the best!

Have Your Say - Questionnaires will be landing shortly, please make every effort to complete and return. Your views really are important.

Finally
I would like to take this opportunity to pass on my best wishes to Mrs Ivy Lingard Subpostmaster of Irlams O'th Height Post Office who will be leaving this week after over 30 years service! - Good Luck Ivy best wishes for the future and Thanks for all your support.

Have a great week, and please make every effort to get along to next weeks meeting.

Thanks
John

8 anuary 2008 - Update

A VERY HAPPY NEW YEAR TO YOU ALL!

We are now in the final quarter of this financial year and I would take this opportunity to thank you for all the hard work you and your team have put in so far this year - Your efforts really are making a difference.

We have had some great successes so far and our Financial services, travel and telephony products are going from strength to strength

Did you know!

- One in 50 cars on the UK roads is now insured by the Post Office!
- We have over one million financial services customers
- In the first month following the launch of Broadband we have signed up over 10,000 customers. One of our key competitors took over six months to reach this level!.

This just shows that we have great products that our customers are very interested in. Don't forget that the new remuneration package now means that you can earn more for selling these products.

Our next evening meeting is scheduled for Tuesday 22 January venue to be announced. At this event we will be looking at the key products for the final quarter of the year, and looking at how you can increase the level of key product sales through your branch by deploying simple techniques including how to run an effective sales day. I hope to see as many of you on the night. Please remember to let me know by phone or text if you are able to attend.

Have Your Say
HYS Questionnaires are due to be in branch from the 21 January. I would really appreciate it if you could spend just a few moments to complete the questionnaire. The feedback that we receive from you really is important to the business as helps us to understand how you feel at the business and helps to deliver real change in a way that meets your needs. If you don't complete the questionnaire then we can't improve things for you!. This year there is also a question on the support from your BDM ( That's me!) - Be kind.....


Have a great week and once again many thanks for all your help and support!


John